HELLO_WORLD

NATHAN MOON

TECH SUPPORT OFFICER

Passionate about system and endpoint administration. I design, build, and continuously improve infrastructure with a focus on optimization, reliability and performance.

PHN
0421 053 793
EML
nathan8michael@gmail.com
LKD
linkedin.com/in/nathanmmoon
VIEW_EXP SKILLS / CERT VIEW_PROJECTS
Nathan Moon

EXPERIENCE_

ICT Technical Support Officer

Perth College // Jan 2025 - Present

  • Set up infrastructure for Autopilot / Intune device provisioning.
  • Uplifted endpoint security using Microsoft Defender.
  • Management of Identity Automation system for user provisioning and deprovisioning.
  • JAMF Management and configuration for Apple devices.
  • Managed database access and LMS administration.
  • Streamlined ticketing processes by leveraging automation with Workflows using APIs, Web Requests, and JSON parsing.
  • Created iPad based sign in terminals for students over API calls.

Identity Specialist

Centorrino Technologies // July 2024 - Jan 2025

  • Level 1/2/3 break-fix from escalated tickets with a focus on Mail-flow issues and user accounts.
  • User on/offboarding from Active Directory, M365 and third-party systems and applications.
  • Contacting and liaising with third parties in relation to support of systems outside of access.
  • Licensing adjustments and billing.
  • mail-connector and server configuration.
  • MFA, SSPR and Conditional access policy configuration.
  • PowerShell scripting to automate processes.

Service Desk Analyst

Centorrino Technologies // Jan 2024 - July 2024

  • Worked with On-prem, hybrid, cloud servers and endpoints to troubleshoot and resolve tickets.
  • Active Directory configuration with Users and Groups.
  • Network management and VPN configuration and troubleshooting.
  • Hardware maintenance for Windows Devices, Printers, Mobile and Peripherals.
  • Support with client specific and world wide applications such as Adobe, M365, SQL, CCTV etc.

Shift Manager

McDonalds Rockingham // Mar 2020 - Sep 2024

  • Main contact for systems operations in relation to maintenance and updates for kiosks, POS and inventory systems.
  • Store operations and staff management.
  • Workplace safety and conflict de-escalation training.

SKILLS & CERTIFICATIONS_

Azure

Cloud Admin

On-prem, Hybrid, M365

MS Certified

MS Certified

Azure ADDS Certification

PowerShell

Automation

PowerShell, APIs, PowerAutomate

Cisco

Cisco CCNA

In preparation

ITIL

ITIL v4

In preparation

PROJECTS_

Endpoint Security Uplift

Leveraged Microsoft Defender tools to harden fleet of 1000+ endpoints. Completed auditing of policies and pilots prior to rollouts

DefenderIntune

Offboarding Automation

Created Off-boarding Automation scripts in powershell to automate offboardings both on prem and cloud with options on delegating mailbox access, setting out of office and other optional settings as requested by the client.

Active DirectoryPowerShellAzure AD

Geoblock CA Policy

Set up Conditional Access Policy to block access to M365 services from outside of Australia. Ensured stekeholders were informed and implemented procedures for requesting access while overseas.

PolicyEntraConditional Access

Autopatch and Winget Rollout

Set up Windows Autopatch with update rings for stagered driver and windows update rollouts. Set up Winget Auto-Update alongside to ensure applications stayed up to date

IntuneAutopatchWinget

JAMF Reconfiguration

Reorganised JAMF instance to better suit the needs of the company. Set up new groups, smart groups, policies and scripts to better manage the fleet of Apple devices.

JAMFAppleScripting

Loan Ticketing Automation

Leveraged API to provision student profiles and intune assets into ticketing system for better management of loan devices and hardware

TicketingAPIIntune

SYSTEM_CONSOLE_

guest@NM_OS_v2.0 ~

Welcome to NM_OS v2.0.

Type 'help' to see available commands.

C:\Users\Guest>